I went to a “Bank’s” automated centre in Penang. I saw a”KWSP” (EPF=Employee Profident Fund) statement printing machine there. Since the machine was there, I thought of trying to print my EPF account statement.
The steps were simple. I have to slot my “MYKAD” (Identification Card), wait for the verification, then place my right thumb on the scanner, wait for while, then click (touch the screen) for the statement printing. Like a magician’s wand, the statement came out in a standard A4 size paper. Wow, great technology, great use.
I don’t have to go to the EPF office to get the statements. I love technology.
After printing this year’s statement, I saw an option to print the 2007 statement. Nothing to lose, I clicked (touch the screen) the option to print the 2007 statement. The automated equipment did it’s sound effect, colourful screen changes, beeping sound and I looked at the slot where the printed statement should come out, nothing was there. I waited for a while, nothing happened. Waited a little longer, still nothing happened. Then there came the famous words, “Machine Temporarily Out of Service”.
Now I was in dilemma, did the machine print my 2007 statement? If yes, it would be stuck inside and the person who is going to repair and reset the machine will have full information about my EPF. I wasn’t feeling very comfortable. I asked the security officer to ask the bank officer to help me to get the stuck paper out. The security officer said nobody can help now, the bank will do it later.
It was only around 4:20pm. I was in the midst of deciding whether to make the issue big or not. At that moment another guy came in and straight away went to the EPF machine to get his statement printed. The moment, he saw the screen saying out of order, he cursed the bank and shouted to the security officer.
Guess what happened, the security guard went inside the bank and brought out an officer. That officer went into the bank again and came out with another officer. They opened the machine and removed my statement which was stuck. They handed me my statement, then reset the machine and locked it again.
I thanked the bank officer and the security guard, but neither replied or cared to respond to me.
The guy who came after me created a chaos, didn’t even thank anyone nor appreciated the help rendered by the officer. He cursed them further.
The officers apologized to this guy.
Now,
I asked nicely, no action.
The guy shouted, immediate action was taken.
I thanked the officers, they didn’t acknowledge.
The guy cursed the officers, they apologized to him.
I think the phrase, “He who shouts the loudest is RIGHT and GOOD”, is true to it’s core.
The steps were simple. I have to slot my “MYKAD” (Identification Card), wait for the verification, then place my right thumb on the scanner, wait for while, then click (touch the screen) for the statement printing. Like a magician’s wand, the statement came out in a standard A4 size paper. Wow, great technology, great use.
I don’t have to go to the EPF office to get the statements. I love technology.
After printing this year’s statement, I saw an option to print the 2007 statement. Nothing to lose, I clicked (touch the screen) the option to print the 2007 statement. The automated equipment did it’s sound effect, colourful screen changes, beeping sound and I looked at the slot where the printed statement should come out, nothing was there. I waited for a while, nothing happened. Waited a little longer, still nothing happened. Then there came the famous words, “Machine Temporarily Out of Service”.
Now I was in dilemma, did the machine print my 2007 statement? If yes, it would be stuck inside and the person who is going to repair and reset the machine will have full information about my EPF. I wasn’t feeling very comfortable. I asked the security officer to ask the bank officer to help me to get the stuck paper out. The security officer said nobody can help now, the bank will do it later.
It was only around 4:20pm. I was in the midst of deciding whether to make the issue big or not. At that moment another guy came in and straight away went to the EPF machine to get his statement printed. The moment, he saw the screen saying out of order, he cursed the bank and shouted to the security officer.
Guess what happened, the security guard went inside the bank and brought out an officer. That officer went into the bank again and came out with another officer. They opened the machine and removed my statement which was stuck. They handed me my statement, then reset the machine and locked it again.
I thanked the bank officer and the security guard, but neither replied or cared to respond to me.
The guy who came after me created a chaos, didn’t even thank anyone nor appreciated the help rendered by the officer. He cursed them further.
The officers apologized to this guy.
Now,
I asked nicely, no action.
The guy shouted, immediate action was taken.
I thanked the officers, they didn’t acknowledge.
The guy cursed the officers, they apologized to him.
I think the phrase, “He who shouts the loudest is RIGHT and GOOD”, is true to it’s core.
2 comments:
Unfair unfair unfair ...!!! how can the uncivilised people get the privilege ???
Http://www.mommyscchoo.blogspot.com
Well, life is never fair. We have been smothered with what is wrong. Perhaps in this period of celebrating Deepavalli, we should take time to remember what is right.
Happy Deepavalli my friend!
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